Why do you need guest names and ages at the time of booking?
We ask the lead guest to provide the names and ages for all guests at the time of booking for fire safety records; this should include any guests who are planning on joining or departing partway through the stay. Only named guests are authorised to stay at the property.
Our group has one guest too-many, can we bring a blow up bed or sleep on the sofa?
Unfortunately our properties cannot accommodate more than the maximum number of guests stated on our website (this does not include infants in travel cots at most of the properties). This is primarily due to fire safety requirements. In addition, the properties are furnished and equipped for the maximum guest numbers shown, so the group size is limited with your comfort and enjoyment in mind.
Can we move our booking to another date or property?
The booking is confirmed as soon as the 30% non-refundable booking deposit has been paid. The owner may allow the booking to be moved to an alternative date within the same calendar year, however this would only happen under exceptional circumstances. This is completely down to the owner’s discretion, and is not guaranteed in any way.
Bookings cannot be moved from one property to another without the 30% non-refundable deposit being forfeited. In cases when the rental cost has already been paid in full, charges laid out in the Terms and Conditions will apply.
Can I pay for my holiday via bank transfer (BACS)?
It is possible for payments to be made via a bank transfer. Relevant details will be provided upon request. Payments made by BACS transfer will be held in our secure Client Account. If you pay your security deposit via this method, no interest is earned on these funds.
Please note, guests will be responsible for any bank charges that occur either when the transfer is made to our account, or when the security deposit is refunded. Unfortunately we do not accept international BACS payments.
I’d like to pay for my remaining balance via bank transfer (BACS) and put the refundable security deposit on credit card, is this possible?
You are welcome to use two separate methods to pay for the remaining balance and refundable security deposit, both of which are due six weeks before arrival. For example, you could pay for the remaining balance via BACS and use a credit card for the security deposit.
What is a refundable security deposit?
The refundable security deposit needs to be paid as cleared funds six weeks before your arrival at the property, at the same time as the remaining balance. The sum of money is property-specific.
The refundable security deposit is required by the owner as an assurance that if any damage or loss should occur during, or as a result of, the guests’ stay, recompense can be sought. Please note, the deposit does not limit liability if damage has occurred in excess of the amount held. The security deposit is not concerned with general wear and tear.
To ensure any incidences of damage or loss are dealt with as efficiently and quickly as possible, The Beach House Company acts as a mediator between the guest and the owner.
The security deposit will be refunded within 14 days of departure, subject to no charges made against it.
Why is the refundable security deposit taken as cleared funds?
Refundable security deposits must be taken as cleared funds as The Beach House Company does not store any guest card details on their system; this is in order to comply with the strict Payment Card Industry Data Security Standards (PCI DSS).
Whether you pay your deposit by credit or debit card, the money goes straight into our Worldpay regulated bank account. Please note, this does not earn interest. Following your stay, the funds will be refunded back to the card used to make the original payment. You will be refunded within 14 days of your departure.
Alternatively, if you pay your refundable security deposit via a BACS transfer, the funds are held in our Client Account, which also does not earn interest. You will then need to provide us with your bank details so the security deposit can be refunded after your stay.
Can I pay my refundable security deposit nearer to our arrival date?
The refundable security deposit must be paid six weeks before arrival, at the same time as the remaining balance. This is a strict term of our booking process. In order to comply with the contractual arrangements with each owner’s property, a booking is only finalised once the remaining balance and refundable security deposit have been received six weeks in advance.
Do you accept American Express?
The Beach House Company does not accept payment using American Express. This is due to the lengthy processing times. Unfortunately payments via this method prove costly and inconvenient to both customers and The Beach House Company.
We’re a group of friends holidaying together, can we pay for the rental cost separately?
Each payment required during the booking process needs to be taken in full, as one amount. The lead guest is responsible for making one payment in order to secure the booking. The final balance and security deposit also need to be paid in full by the lead guest.
We suggest that all paying members of the group transfer the agreed funds to the nominated lead guest in advance, before the payments are made to The Beach House Company.
Is The Beach House Company ABTA or ATOL protected?
ABTA stands for the Association of British Travel Agents. It is an organisation that ensures quality of service for holidaymakers through its code of conduct and guarantee of financial protection. It covers holidaymakers in cases when a travel company goes out of business.
ATOL is the Air Travel Organiser’s Licence, which relates to all UK travel companies that provide flights or air holidays.
Due to the fact The Beach House Company is not a travel agency or airline, it is not a member of either body. However, we do protect our customers’ card payments through a secure Worldpay account. For more information regarding Worldpay, please see below.
What is Worldpay?
Worldpay is secure payment processing service that protects online and telephone card payments. It is widely used by small and large businesses.
Worldpay has strict processes in place to make sure consumer funds, paid using a card, are protected in the event a business ceases operation. Funds can only be moved from the secure account through a release request, which is checked by both Worldpay and our bank. This prevents the company from withdrawing funds unnecessarily, or without permission.
Is my money secure?
If you pay for your holiday and/or security deposit via a BACS transfer, the funds will be held in our secure Client Account. Alternatively, if you pay for your holiday and/or security deposit by either a credit or debit card, the funds will be held in a secure account, which is regulated by Worldpay.
In the unlikely event that The Beach House Company ceases trading, all funds in our secure Client Account would be paid back to the guest in full. This would be managed by Natwest, our bank. Likewise, all funds held in our secure WorldPay account would be paid back to the lead guest. This process would be managed by Worldpay.